For Property Owners — Transparent Management Partnership

We are a Funchal-based operator with a permanent local team. We already run the Funchal City Apartment under permit 172524/AL and the Madeira Remote coliving brand at Casa do Pico, and our sister network Madeira Friends runs 800+ community events per year — direct-booking traffic, OTA distribution (Airbnb, Booking, Vrbo), and a real community of repeat guests come built in.

Our commission structure compared to the Madeira market: at 22% flat, we sit at the mid-point of the 18-28% professional range. We do not absorb cleaning into your share (we pass it through to the guest at cost) and we do not mark up maintenance (also at cost). A 18% headline rate from another manager typically becomes ~26% effective once cleaning is absorbed and maintenance is marked up. We publish the math openly in our blog post on commission structures.

What you get monthly: a clean PDF statement showing every booking line-by-line, OTA commissions broken out, our fee shown as percentage and absolute, taxes itemised, net payout highlighted. Annual summary in January. You can call or WhatsApp the same person who runs your account — no platform support queue.

First step is a 60-minute call to walk through your apartment, your goals, and our pricing. We come back within 48 hours with a transparent written proposal. If we're not the right fit, we'll tell you and recommend who is — we'd rather lose a contract than sign a bad one.

• **22% flat commission** on gross revenue. No tiers, no surprise extras.
• **Cleaning passed through to the guest at cost** — typically €40–€80 per turnover, paid directly by the guest, not deducted from your share.
• **Maintenance at cost** up to €100 per incident at our discretion. Anything above is coordinated with you first, no markup.
• **No onboarding fee.** Photography, listing creation, channel setup all included.
• **Channel coverage:** Airbnb, Booking.com, Vrbo, direct site. Real channel manager (no manual calendar updates).
• **Monthly statement** by the 10th. Itemised PDF, every transaction visible.
• **Response time:** under 1 hour during business hours on guest messages — keeps your OTA ranking high.
• **Self check-in** with smart lock, instructions sent 24h before arrival. No reliance on key handovers.
• **24/7 WhatsApp support** during stays — answered by the same Funchal team.
• **Exit clause:** if you end the contract, your listings revert to your control (created under your AL permit, not ours). You keep the reviews, the photos, the guest data.
• **Compliance handled:** AL permit verification, SEF guest registration, VAT correctly applied, accountant-friendly statements.